Talk to Konek QR.
About your account, an integration, an invoice or your balance, send an email or a WhatsApp message. Include your account email and, if you have one, the invoice ID or NMID, so we can look straight away.
Operator: Konek QR (konekqr.web.id). We never ask for your password, PIN or OTP.
Report abuse.
Online gambling, fraud, or a faked or swapped QRIS. Every report is reviewed, and a QRIS proven to be misused is cut off from Konek QR.
Press the Report button on the payment page, or email [email protected] with the subject "Report". Include:
- the payment page link, or the NMID and merchant name (you can read them with QRIS Check);
- when it happened and the amount;
- screenshots, if you have them.
Money already paid sits in the payee’s account, not at Konek QR. To ask for a refund, also contact the app you paid with.
Found a security flaw?
Send it to [email protected] with the subject "Security". How to report and what you may test are on the Security page.
Personal data requests.
To see, correct or delete your personal data, email from your account address to [email protected] with the subject "Personal data". The details are in the Privacy Policy.